Refund policy

Return & Exchange Policy

WE WANT YOU TO LOVE WHAT YOU ORDERED, BUT IF SOMETHING ISN’T RIGHT, LET US KNOW. 

RETURN POLICY

We do not provide a refund or cancellations on any goods sold. Goods once sold can only be exchanged with a credit note if it meets the prescribed and applicable terms and conditions. The credit note must be redeemed within 3 months. The original shipping charges and duties will not be refunded.

In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, you may return the merchandise unused, and in the same condition as you received it, in its original packaging along with original tags, for an exchange, within 5 days from the date on which these goods are delivered.

 

Your purchase is eligible for return or exchange if it meets the following conditions: 

1. An incorrect product has been delivered to you i.e. the product does not match the item in the order confirmation email

2. If the product you receive has a genuine quality/manufacturing defect

Given the nature of our products, we reserve sole discretion to provide resolution as we deem fit. Every return or exchange request is treated as an individual case. We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency and/or the package is refused by the recipient.

We make every effort to display the item as accurate as possible along with the colour, appearance, design and configuration of our products that appear on the Site. However, as computer monitors display and pixels varies, we cannot guarantee that your monitor’s display is exactly same what our IT system displayed.

All returns are subject to verification by our team at KAURNATION DESIGNS PVT. LTD.

COURIER THE PARCEL BACK TO US:

KAURNATION DESIGNS PVT. LTD. (CLOS)

B-18, 2nd & 3rd Floor
Sector - 06, Noida, Gautam Budh Nagar
Uttar Pradesh - 201301

TEL NO: +919953943455
EMAIL ID: reachout.kdpl@gmail.com

No returns on discounted merchandise.

EASY DOMESTIC RETURNS AND EXCHANGES

It’s easier than you think. Follow these simple steps to return your purchase by mail. Please write your details along with the order number & reason(s) for return. Pack your return securely, in the original package if possible, and include the details on a separate slip (to be put inside the parcel).

INTERNATIONAL RETURNS

We do not offer merchandise exchanges on orders shipped internationally. In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, please reach out to us at reachout.kdpl@gmail.com within 48 hours of receiving the order. We will make every effort to remedy the situation.

Refunds on international orders include duties, taxes, and tariffs when sent, and unfortunately, we cannot refund your original domestic and international shipping charges.

We do not accept any returns if the product is dispatched to us after 7 days of receiving the shipment.

So please make sure you report the matter to us and dispatch the product at the earliest once we accept the return request. Kindly do not dispatch the products before receiving a “Return Accepted” confirmation email/message from us.

Please follow these simple steps to return your purchase:

Wait for receiving a “Return Accepted” confirmation email from us.

Please write your details along with the order number & reason(s) for return. Pack your return securely, in the original package if possible, and include the details on a separate slip (to be put inside the parcel).

CAN I EXCHANGE/ALTER ANY ITEM WHICH WAS EITHER CUSTOMISED OR MAKE TO ORDER?

We currently do not allow exchange for an item which was either a customized or make to order.

In case you ordered the wrong size, we can offer (as per the prescribed terms and conditions) to alter it without a charge. However, shipping charges shall be charged. Please contact us at reachout.kdpl@gmail.com or on our designated mobile number for further assistance.

ALTERATIONS

All alterations have a minimum lead-time of 15 days which may extend depending on the extent of alteration required. We take 4 days to confirm the possibility of alteration after receiving a request.

However, to-and-fro shipping and custom duty charges will have to be borne by the customer in case of alterations or exchange.

Manufactured/ Imported/Marketed by: Kaurnation Designs Pvt. Ltd.
Address: RZ 143 SECOND, MAIN JAGDAMBA ROAD, OPP. TARA APARTMENT, TUGHLAKABAD EXTENSION, NEW DELHI, PIN CODE: 110001

Country of Origin: India
Customer Support:
Email: reachout.kdpl@gmail.com
Office Timings: 11:00 to 7 pm
GST No.:07AAFCK8395J1ZW